FAQ

If you are unable to naviagte to you routput texture files via the Results button in the UI then you can manually navigate to the output folder you entered in the Application Settings. From there you can navigate the folders, we recommend sorting by last modified to make it easy to find.

If you think the application is frozen, but think it may still be running you can navigate to %LOCALAPPDATA%/M-XR/Maestro/Logging/Job_Manager_GUI. Open the latest logfile and check the timestamp of the last message. Some steps may take over 12 hrs but if it has been sitting for more than 24 hrs then you can force stop the application from task manager. If you then restart Marso you should be able to safely restart the job. If you have further issues then contact support.

Usually this happens because of an issue wiht the input data. As a first step check that the alembic has the correct scale and all the correct data. If you are sure it is correct then it is likely the Light System or the exposure that is incorrect. Their currently is no facility for a user to modify these. So you can either recreate them and try the process again. Or you can reach out to support.

There are a few things that can be going on. Assuming your license is valid, first we would suggest checking you have not types the license in wrong (e.g. copied a trailing space). If not then we would suggest checking firewall and VPN. These have sometimes been an issue, so try rerunning Marso with them disabled. If there is no change then it would be best to reach out to support.