Spaces in paths
Currently having spaces in paths is not supported. So most steps will fail if a path includes a space. This covers calibration and processing. As a solution for the time being it is recommended to move the data to a location where there are no spaces in the path.
Run out of storage
If the program is running and the drive that the sctrach directory is set to use fills up (due to Marso or other programs) then windows will throw a Storage Warning, the job in Marso will fail.
If the scratch directory is set to the C: drive, (and the disk is now full) the program will not be able to be launched
To resolve you must clear space on the drive, usually we aim for 1TB of free space. Then the program can be relaunched and job can be restarted safely.
Windows defender false positive
Windows defender has an AI based threat detection system that on some systems detects a portion of Marso as a threat. The threat should look like Trojan:Script/Wacatac.B!ml
To resolve, you will need to add an exception on this path %LOCALAPPDATA%/M-XR/Maestro/Unpack
If you are unable to add an exception due to security policy then we don’t currently have a solution.
Firewall blocked
If you have your firewall blocked and set not allow any connections then Marso will crash and will not provide a clear error. Marso requires external internet connection to run inorder to conenct to our DRM system.
To resolve, add a whitelist to your firewall for the Marso program and any program in this directory %LOCALAPPDATA%/M-XR/Maestro/Unpack
About window not rendered correctly
There is an issue with the rendering of the about window on startup which is impacted by the position of the main window and the monitor setup of a user. On occasion it will look like this:
Where buttons are missing and overlapping. Nothing is wrong, if you close the about window and repoen it through the main window it will look fike.
VPN support
Currently based on our testing, Marso does not work with VPNs. They can tried at the user’s own risk but we do not expect them to work.