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Common Issues

Common Issues

Owned by Duncan Baird
Last updated: Feb 07, 2025 by Rhys Howell
2 min read

Find here a list of common issues people encounter and how to resolve them. Error messages are shown below, if your error message matches up to any below, please see the resolution. If the issue persists, reach out to support@m-xr.com.

Issue - RC or Agisoft Alembic Export Error: 

[ERROR  ] module 2/5 process.pipeline.transform.gl_uv_reprojection failed: 

RESULT: 1

OUTPUT: 

Pinged your deployment! You successfully connected to MongoDB!

STDERR: 

[tid:  15252][W] Logging to '%LOCALAPPDATA%\M-XR\Maestro\Logging\gl-uv-reprojection\gl-uv-reprojection_20250205-025816.log', use argument --print to log to console

[tid:  15252][C] Cannot extract a number from: 00011.png

Resolution:

This is usually something to do with your export settings in your photogrammetry software, please follow our export configuration if using Reality Capture or this Agisoft page in our docs.

Issue - Prepared JPEG Data for photogrammetry looks high contrast.

Resolution: 

Currently for the jpeg based workflow brightness control is the only setting offered.

You can use the EXR workflow and edit the contents of the EXR (brightness, contrast, LUT, color space, tone mapping). However it is extremely important the filename, resolution, aspect ratio and orientation are preserved exactly. 

We don't use the pixel values in the photogrammetry images so you are free to adjust them in any way to help your photogrammetry.

Issue - Connection to database: 

STDERR: 

[tid: 6720][W] Logging to '%LOCALAPPDATA%\M-XR\Maestro\Logging\Gursky\Gursky_20250131-090325.log', use argument --print to log to console

[tid: 6720][C] DB Error: MongoDB connection error: Could not establish stream for node ac-tzeqt5t-lb.v93b8wz.mongodb.net:27017: [socket timeout calling hello on 'ac-tzeqt5t-lb.v93b8wz.mongodb.net:27017']: generic server error

Resolution:

This is quite likely an antivirus/security software blocking access. You may also see the Windows Security Smart Card pop up at this point. Please see this page and follow the necessary steps to solve the issue.