Activating the license requires access to our DRM provider, as well as the cloud database. On some systems this may require a firewall exclusion for the following endpoints

• https://api.keygen.sh/* - HTTP/HTTPS (80/443)

• *.backblazeb2.com - HTTP/HTTPS (80/443)

• *.mongodb.net - TCP ports 27015-27017

If the jobs fail very quickly after starting them, it is likely the alembic is missing some information, for example it is not scaled, or it is not UV unwrapped. Confirm these, or check the log file for more information

The ‘Results’ Button in the GUI should take you to the texture files for a given job.

Alternatively, you can manually navigate to the output folder you entered in the Settings. From there each folder represents a single job, so the latest can be found by sorting by last modified.

Usually this happens because of an issue with the input data.

First, check that the alembic has the correct scale, and that the distance from the cameras to the subject seems correct.

Next, check the selected Light System and Exposure preset.

If multiple jobs appear to have this issue, consider re-creating the exposure preset, and ensuring the distance and grey value are accurate.