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FAQ
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Activating the license requires access to our DRM provider, as well as the cloud database. On some systems this may require a firewall exclusion for the following endpoints
Be aware that licenses are activated per machine, so only activate the license on machines you intend to use Marso on. |
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If the jobs fail very quickly after starting them, it is likely the alembic is missing some information, for example it is not scaled, or it is not UV unwrapped. Confirm these, or check the log file for more information |
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Usually this happens because of an issue with the input data. First, check that the alembic has the correct scale, and that the distance from the cameras to the subject seems correct. Next, check the selected Light System and Exposure preset. If multiple jobs appear to have this issue, consider re-creating the exposure preset, and ensuring the distance and grey value are accurate. | ||
| Expand | title | None of this helped, how can I contact support?
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Contact Support
Email support@m-xr.com and one of our team will get back to you as soon as we can.
It is helpful if you can be as descriptive as possible when describing your issue, and if possible
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collect a zip of intermediary files to send along with your support request.
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