Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titleI'm unable to activate my license

Activating the license requires access to our DRM provider, as well as the cloud database. On some systems this may require a firewall exclusion for the following endpoints

Be aware that licenses are activated per machine, so only activate the license on machines you intend to use Marso on.

Expand
titleMy processing jobs keep failing

If the jobs fail very quickly after starting them, it is likely the alembic is missing some information, for example it is not scaled, or it is not UV unwrapped. Confirm these, or check the log file for more information

...

Expand
titleCollecting an intermediate zip

Open Settings and enable ‘Keep Intermediary Files’

49_keep_intermediate.png

Re-queue and run the job so that it fails again

46_process_job_running.pngImage Removed46_process_job_running.pngImage Added

Click ‘Collect Zip’ to generate a zip file of intermediate data.

This may still be too large to attach to an email. Contact support to let them know you have a zip and an upload location will be provided.

50_collect_zip.pngImage Removed48_process_job_failed.pngImage Added

...