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It is helpful if you can be as descriptive as possible when describing your issue, and if possible collect a zip of intermediary files to send along with your support request:.
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| title | Collecting an intermediate zip |
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Open Settings and enable ‘Keep Intermediary Files’ |  | Re-queue and run the job so that it fails again |  | Click ‘Collect Zip’ to generate a zip file of intermediate data. This may still be too large to attach to an email. Contact support to let them know you have a zip and an upload location will be provided. |  |
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