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Usually this happens because of an issue with the input data. First, check that the alembic has the correct scale, and that the distance from the cameras to the subject seems correct. Next, check the selected Light System and Exposure preset. If multiple jobs appear to have this issue, consider re-creating the exposure preset, and ensuring the distance and grey value are accurate. | ||
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Contact Support
Email support@m-xr.com and one of our team will get back to you as soon as we can.
It is helpful if you can be as descriptive as possible when describing your issue, and if possible, re-run the failing job with Keep Intermediate Files on, and collect a zip.
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