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24.4.1
License Key Activation Failure
If you are activating a license for the first time on a machine you may see the following error even if your license is valid.
...
To confirm that this error is invalid, check the most recent log file in
%LOCALAPPDATA%/M-XR/Maestro/Logging/Job_Manager_GUI/
If you see line similar to the below then your license may in fact be valid, and you should try following workaround.
| Code Block |
|---|
[ERROR ] not enough values to unpack (expected 3, got 2) |
Workaround
Close Marso if you still have it open.
In a text editor open
%LOCALAPPDATA%/M-XR/Maestro/config.jsonInsert your license key in quotation marks like so:
Restart Marso
You should find that your license key is already populated in the settings dialog, and activating now works correctly if your license is in fact valid.
24.4.0
Update Failure
The Updater shipped with Marso in versions up until 24.4.1 has been disabled as of the 20th of September 2024 due to an access key rotation. If you are unable to update from a version before 24.4.1 to a version after 24.4.1 you may need to re-download the Updater executable (M-XR_Marso_Update.exe) from here and replace the update executable in your install directory.
You should then be able to launch Marso and have it update correctly.
24.3.2
Normals Texture Files
The colour space on the Normals for PNG and JPEG outputs is not correct. Normally the should be in raw/linear and not need an input transformation, there is an issue with the file authoring that is encoding them as sRGB. To resolve, adjust the input transformation in your program of choice to treat them as sRGB.
Light System Menu Crash
...
When the menu is in this state, i.e. you have any number of rows in the New Light System frame, if you click on a row in this frame then the program will crash. Any data currently entered for a light system you are creating will be lost. No saved light system data will be impacted. If you are running a job and this crash occurs Marso will attempt to recover at next startup but progress for that job may be lost.
...
Current
GUI not displaying error
In a small set of circumstances with the prepare step when it errors the GUI is unable to report the error back to the user as it would normally. It will just show the job in the FAILED PREP state. To get around this look into %LOCALAPPDATA%/M-XR\Maestro\Logging\Job_Manager_GUI for the error details.
Spaces in paths
Currently having spaces in paths is not supported. So most steps will fail if a path includes a space. This covers calibration and processing. As a solution for the time being it is recommended to move the data to a location where there are no spaces in the path.
Run out of storage
If the program is running and the drive that the sctrach directory is set to use fills up (due to Marso or other programs) then windows will throw a Storage Warning, the job in Marso will fail.
...
To resolve you must clear space on the drive, usually we aim for 1TB of free space. Then the program can be relaunched and job can be restarted safely.
Windows defender false positive
Windows defender has an AI based threat detection system that on some systems detects a portion of Marso as a threat. The threat should look like Trojan:Script/Wacatac.B!ml
...
If you are unable to add an exception due to security policy then we don’t currently have a solution.
Firewall blocked
If you have your firewall blocked and set not allow any connections then Marso will crash and will not provide a clear error. Marso requires external internet connection to run inorder to conenct to our DRM system.
...
| Code Block |
|---|
https://api.keygen.sh/* - HTTP/HTTPS (80/443) - License validation *.mongodb.net - TCP ports 27015-27017 - Database *.backblazeb2.com - HTTP/HTTPS (80/443) - Binary hosting |
VPN support
Currently based on our testing, Marso does not work with VPNs. They can tried at the user’s own risk but we do not expect them to work.
Historic
License Key Activation Failure
Fixed: 24.4.2
If you are activating a license for the first time on a machine you may see the following error even if your license is valid.
...
To confirm that this error is invalid, check the most recent log file in
%LOCALAPPDATA%/M-XR/Maestro/Logging/Job_Manager_GUI/
If you see line similar to the below then your license may in fact be valid, and you should try following workaround.
| Code Block |
|---|
[ERROR ] not enough values to unpack (expected 3, got 2) |
Workaround
Close Marso if you still have it open.
In a text editor open
%LOCALAPPDATA%/M-XR/Maestro/config.jsonInsert your license key in quotation marks like so:
Restart Marso
You should find that your license key is already populated in the settings dialog, and activating now works correctly if your license is in fact valid.
Update Failure
Fixed: 24.4.1
The Updater shipped with Marso in versions up until 24.4.1 has been disabled as of the 20th of September 2024 due to an access key rotation. If you are unable to update from a version before 24.4.1 to a version after 24.4.1 you may need to re-download the Updater executable (M-XR_Marso_Update.exe) from here and replace the update executable in your install directory.
You should then be able to launch Marso and have it update correctly.
Normals Texture Files
Fixed 24.4.0
The colour space on the Normals for PNG and JPEG outputs is not correct. Normally the should be in raw/linear and not need an input transformation, there is an issue with the file authoring that is encoding them as sRGB. To resolve, adjust the input transformation in your program of choice to treat them as sRGB.
Light System Menu Crash
Fixed 24.4.0
...
When the menu is in this state, i.e. you have any number of rows in the New Light System frame, if you click on a row in this frame then the program will crash. Any data currently entered for a light system you are creating will be lost. No saved light system data will be impacted. If you are running a job and this crash occurs Marso will attempt to recover at next startup but progress for that job may be lost.